Why can I not download levels?
This may be due to Geometry Dash servers being down or poor internet connection on your end. It may also be due to an IP ban; this can happen automatically due to high traffic from your connection. In that case, wait for a while and retry.
How do I get a star value on my level?
The developer, RobTop, chooses levels that are deemed "good enough" for a rating. Questions like these are hard to answer as there are no specific guidelines. However, contacting in-game Moderators who can send a level to RobTop increases the chances of getting your level rated.
Why can I not update my level on the servers?
Rated levels that have an ID smaller than 80 million are locked from updating to avoid harmful alterations. In-game Elder Moderators have the ability to unlock this restriction as long as there is good reasoning for the update. More details can be found in this question.
Why is my level only found by searching the ID?
This is due to a server-sided glitch, and can be fixed by contacting a Moderator.
How do I uncomplete a level?
If you recently completed a level and want to undo the completion, try logging out of your account and in again right after. Load your data from the cloud as you might have old progress without the completion. Loading without logging out first will not help as it will just merge the data.
I found an issue in a level. What do I do?
If you have an issue with a specific level, such as general level bugs, you must talk to the creator to get it fixed. Alternatively, for bugs related to 2.2's release, you can use this form.
Why is the online level I downloaded empty upon playing?
This most commonly occurs when the level has a lot of objects. If you notice the level is empty, exit it and use the refresh button to attempt a redownload.
Why can I not open my editor level?
This is because you placed a huge amount of objects overall or in a small area. There is not a defined number on how many objects there must be to happen as it varies based on the area or device used. A possible solution is to load a previous save of your data to get an earlier copy that can be opened.
I cannot select nor delete any objects in the editor. How do I fix this?
You might have enabled a delete filter. A lot of people do not realize that this setting is on. Go to the "Delete" section at the bottom, and set the filter to none on the right side and try again. If this does not work, you can try reinstalling the game.
Why does this level have so many dislikes? Is that a sign of hackers?
In many cases, especially for newly rated levels, excessive dislikes is typically another action done as abuse by bots. This will usually be reverted by RobTop for rated levels.
Someone is spamming the comments of a level. Is that a sign of hackers?
The only "hacking" being done here is abuse of bots. These accounts will be automatically cleaned up by RobTop and can be reported to Elder Moderators to speed up the process or if manual work is necessary.
Why can I not upload levels to the server?
This most commonly occurs when the Geometry Dash server is down. There is a word filter which prevents you from uploading levels with a specific name or description. You can try changing either to fix this. Additionally, if you upload a level then remove it from the server, you will not be able to reupload it unless you copy it and reverify it. Another reason may be a rate limit due to uploading too many levels over a short amount of time. In this case you have to wait a while before retrying. If you have outdated account credentials, many online services including uploading levels will be blocked. Go to "Account", "More", then "Refresh Login" and try logging in again. If this gives an error, try restoring your password using the Account Manager website.
What is the Magic tab?
This shows levels that meet several secret criteria.
Why can I not delete my levels from the servers?
Levels that have more than 1000 downloads cannot be deleted by the creator to avoid abuse if the account is hacked or stolen. Contact an Elder Moderator to have it deleted. If the level is rated, it cannot be deleted.
Why can I not move objects in the editor?
This may happen when you have certain third-party tools installed and enabled. Disable any third-party tools and your issue should be solved. If this does not help, reinstall the game as your files could be damaged.
Why does this online level have a difficulty that does not match the stars?
This may be due to an update after the level was rated. Otherwise it may be RobTop rating it wrong, which should be fixed in time.
Do I get stars if I complete a level before it gets rated? Do I lose stars if I complete a level that gets unrated?
For the first question, yes, but you may have to refresh the level afterwards. At this time, you do not lose Stars from a level that is unrated, but this may change in the future.
Why is there no Daily or Weekly?
This means that RobTop has yet to select a level.